Every DM answered. Every cart followed up. Every return handled.
Stafff connects to Shopify directly — answers order-status, returns, sizing, and product questions across Instagram, WhatsApp, Facebook DM, and your site widget. Recovers carts with conversational follow-up that doesn't feel like spam.
0.0h/day
spent answering repeat DMs
DTC brands spend 4.6 hours a day answering the same five questions.
Where's my order. How do returns work. Do you ship internationally. What size am I. Is it back in stock. Stafff handles all of them — pulling order status from Shopify, your policy from your help center, and sizing from your product data.
Four flows you'll ship today.
Order status — pull from Shopify
A customer DMs: 'where's order #4192?' — five times a day.
- 01Stafff verifies identity (last-4 phone or email match).
- 02Pulls live order status from Shopify Admin API, including tracking URL.
- 03Sends the customer the carrier link and ETA.
- 04If delivery exception, escalates the case + drafts a refund-or-replace decision for your team.
Return / exchange resolution
A customer wants to exchange a size M dress for a size L.
- 01Stafff reads your return policy and confirms eligibility (window, condition).
- 02Generates the prepaid return label, sends it via WhatsApp, ships the new size.
- 03Updates the order in Shopify with notes, opens an exchange record.
- 04Pings your warehouse via Slack to fulfill the exchange.
Product question on a paid ad
A click from a paid Reel DMs: 'Does this come in black? And is it true-to-size?'
- 01Stafff reads your product catalog, confirms color variants in stock.
- 02Quotes your sizing guide and crowdsourced reviews (if connected).
- 03Drops a direct-to-cart link with the right variant pre-selected.
- 04Tags the conversation in Klaviyo for paid-ad attribution.
Abandoned-cart conversational follow-up
A visitor adds to cart, idles 12 minutes — Stafff opens a soft web-chat nudge.
- 01Asks if there's anything unclear about shipping, sizing, or returns.
- 02Answers the friction question from your policy + product data.
- 03Sends the same conversation thread to WhatsApp or SMS if the visitor opts in.
- 04Reports recovered-cart revenue in your dashboard so you can attribute it.
Plugs into the stack ecommerce already use.
No more 'sorry, our system is down'. Stafff calls your tools so the answer is always real.
- Shopify Admin API
Real order status, returns, product catalog, customer lookup.
- WooCommerce
Same flows on the WooCommerce REST API.
- Klaviyo
Push conversation tags into segments + flows.
- Instagram + Facebook + WhatsApp
Native DM handling on the channels DTC brands live on.
- Slack
Warehouse + CX team escalations.
- Stripe
Refunds and exchange differential payments.
"We cleared a two-week DM backlog in 48 hours. Stafff handles the 'where's my order' and sizing questions so the team can focus on the 5% of conversations that actually need a person."
The stuff owners ask before they sign up.
Does Stafff really connect to Shopify?
Yes — one-click OAuth to Shopify Admin. Stafff reads order status, products, customers, and writes back exchange notes, return records, and tags. Same for WooCommerce, just with a WordPress connector.
How does Stafff handle returns + exchanges?
Stafff reads your policy, confirms eligibility, generates a prepaid label via Shopify or a connected carrier, and updates the order. If a case is outside policy, it escalates to your team with a draft decision.
Will Stafff answer sizing questions accurately?
Stafff reads your sizing guide, product specs, and (optionally) review snippets. If sizing is ambiguous, it asks the customer for their usual size in a comparable brand — a conversion-tested move that beats generic charts.
Can Stafff do cart recovery?
Yes — abandoned-cart conversations across web, WhatsApp, and SMS, with attribution back to recovered revenue. The win is the conversational nudge (asking the actual friction question), not just a 'come back' email.
Will it spam my customers?
No. Stafff respects opt-in, calling hours, and channel-specific best practice (WhatsApp utility templates, IG 24h window, etc.). Compliance is built in — not bolted on.