Captures every trial-pass DM while you're on the floor.
Stafff answers Instagram and WhatsApp DMs the second they land, books trials and classes, takes membership inquiries, and follows up with lead callbacks — so your front desk can actually run the floor.
0.0x
average lift in trial-pass conversion
Most studios convert 1 in 8 IG inquiries. The other 7 went cold while you taught a class.
DMs roll in during sessions. By the time you reply at 9pm, the lead has booked at the studio two blocks over. Stafff replies in seconds, books the trial pass, and follows up the next morning with a calendar reminder.
Four flows you'll ship today.
Trial pass capture in DM
A new follower DMs after seeing your reel: 'Do you do trial passes?'
- 01Stafff replies in 6 seconds with your free-trial offer and 3 class times.
- 02Books the trial, sends a door-code SMS, drops the lead into HubSpot or GHL.
- 03Schedules a follow-up message the day before the class for confirmation.
- 04Routes hot-lead pings to your phone if it's a membership-intent inquiry.
Class booking + waitlist
A member messages WhatsApp at 6:45am wanting to grab the 7am HIIT.
- 01Stafff checks Mindbody / Acuity availability instantly.
- 02Books the spot, sends confirmation + door code, or adds them to the waitlist with priority.
- 03If waitlisted, Stafff auto-confirms when a spot opens up.
- 04Logs the booking to your dashboard with attendance pre-marked.
Membership pricing + tour booking
A prospect calls asking 'what does a membership cost?' — a question your floor staff hate answering on the spot.
- 01Stafff explains your tiered membership exactly the way you scripted it.
- 02Offers to book a no-pressure 15-minute tour with whichever coach is on shift.
- 03If the prospect wants to think about it, schedules a callback for tomorrow.
- 04Pushes the lead to your CRM with full transcript and stage.
Lapsed-member outbound win-back
You have 38 members who haven't checked in for 21+ days. Stafff runs a win-back SMS campaign.
- 01Stafff segments by last visit, scrubs DNC + opt-outs, respects calling hours.
- 02Sends a personal-feeling 'we miss you' message with a free guest pass.
- 03Handles replies inline: re-engagement, schedule change, or cancellation requests.
- 04Surfaces churn-intent signals to you before they happen.
Plugs into the stack gyms already use.
No more 'sorry, our system is down'. Stafff calls your tools so the answer is always real.
- Mindbody / Acuity
Real-time class availability + booking + waitlist.
- Google Calendar
Tours, intros, and private session scheduling.
- HubSpot / GoHighLevel
Push leads with full DM context, run drip workflows.
- Instagram + WhatsApp
Native DM handling on the channels your leads actually use.
- Stripe
Hands off membership signup and drop-in payments.
- Twilio
Existing studio number with TCPA-compliant outbound SMS.
"We filled our 6am classes in three weeks of running Stafff's outbound win-back. The DM-to-trial-pass conversion more than doubled — Stafff just doesn't sleep through inbound the way our team did."
The stuff owners ask before they sign up.
Can Stafff book classes in Mindbody / Acuity?
Yes — Stafff reads your real-time class roster, books, waitlists, and confirms automatically. Your floor staff don't have to interrupt sessions to take bookings.
Will Stafff push leads to my CRM?
Yes — HubSpot, GoHighLevel, Zoho, and any CRM with a webhook. Each lead arrives with the full DM transcript, the source channel, and any tags you defined (membership intent, trial pass, callback).
Can Stafff run outbound win-back campaigns?
Yes, on the Growth tier and above. TCPA + DNC scrubbing, calling-window rules, and STOP-keyword handling are built in — you don't have to babysit compliance.
Does it handle waitlists?
Yes. Stafff books waitlists, monitors openings, and confirms the moment a spot frees up — even at 5am the day of class.
What about gym tours?
Stafff offers tours during any open slot you define, books them to a specific coach, and reminds the prospect the day before. Tours are the highest-converting funnel step — Stafff doesn't let them slip.